Integrated Annual Corporate Plan 2016-17

Our Mission: We are a community of people dedicated to transforming the patient and family experience through innovative and collaborative approaches to care, knowledge and leadership

Welcome to our 2016-17 Integrated Annual Corporate Plan (IACP). Each year since we established our strategy for achieving our aim of Outstanding Care, Always, we have identified specific targets in our IACP that we intend to achieve that year. This rigor has helped us transform our organization in many ways over the last six years and will continue to support our advancement.

As we embarked on our IACP planning process for 2016-17, we took the opportunity to refresh our strategic directions while staying true to our aim of Outstanding Care, Always, our five guiding principles and our mission of transforming the patient and family experience through innovative and collaborative approaches to care, knowledge and leadership. Refreshing our strategic directions enables us to build on our strong foundation of performance and set new KGH 2018 outcomes that advance our clinical, academic and operational strategies while we continue to work with our health system partners on the Health Care Tomorrow Hospital Services initiative to build a sustainable system of integrated hospital care.

In this section, you can learn more about our refreshed strategic directions, how we’re working to enable high performance and see regular quarterly updates on our progress toward our 2016-17 targets.

Working together with patients and families we will:

Our planning process

Our Integrated Annual Corporate Plan has been developed collaboratively with everyone who works, learns and volunteers at KGH, including our Patient Experience Advisors. This year, we have continued to align our Integrated Annual Plan (IACP) with our budget, Quality Improvement Plan, and regional and provincial initiatives. We have also looked closely at the results of our employee, physician and patient surveys, risk assessments, accreditation results, quality of care reviews and our current performance to inform our priorities for the coming fiscal year. We have examined trends in the feedback we have received, identified specific opportunities for improvement and ensured that these are addressed in our plan. At the same time, we are factoring in issues and changes in our environment to ensure we can respond to the changing health-care landscape. These include Health System Funding Reform as well as working with our community partners to strengthen regional health-care through initiatives such as Health Care Tomorrow - Hospital Services.

Stay connected

We began a communication revolution six years ago by asking our stakeholders to help us set priorities and shape our strategy. We have continued on this path by emphasizing listening and participation and making it easier for people within KGH and in the community to keep track of the exciting things happening at their hospital. Our website and social media channels are one way we ensure that everyone can be part of the conversation with KGH and receive the information and engagement they want. Our performance information is updated quarterly in this section of our website.

There are many ways to stay in touch online:

Download our 2016-17 IACP poster here.