In October 2012, Kingston General Hospital (KGH) was awarded ‘Accreditation with Exemplary Standing’ from Accreditation Canada. Accreditation is a voluntary process that allows health-care providers to assess every aspect of health care and service against national standards of excellence.
In the surveyors’ final report, Accreditation Canada determined that KGH met 2,223 out of 2,248 standards and criteria for an overall score of 98.9 per cent. That was an increase of nearly five per cent since KGH’s last accreditation in 2009.
Accreditation Canada provides four different award levels; no accreditation, accreditation, accreditation with commendation and its highest recognition – accreditation with exemplary standing. Exemplary standing denotes that an organization has attained the highest level of performance and quality by achieving the majority of required elements in the accreditation program.
Surveyors spent four days on-site at KGH during September 2012, reviewing documentation and performance data, observing care processes, interviewing patients, families, staff, physicians, and community partners to provide “a 360 degree look” at the hospital.
“This is a real measure of how far we’ve come,” said KGH President and CEO Leslee Thompson. “To receive the highest award that Accreditation Canada provides is recognition that our dedicated teamwork and commitment to providing Outstanding Care, Always is paying off.”
“This transformational organization is much-admired for the collaborations, networks and partnerships it has developed to achieve its mandate of Outstanding Care, Always.” – Executive Summary pg. 16
“The introduction of patient experience advisors at KGH is a leading edge project and one that is gaining attention externally.” – Executive Summary pg. 16
“Patients and families report an extremely high level of satisfaction with KGH…the transformation journey in which KGH in engaged focuses on ensuring patients are the driving force behind care decisions.” – Executive Summary pg. 16
To view the full report online go to: KGH Accreditation Report 2012
Accreditation Canada will be surveying KGH again in October 2016. A final decision on KGH’s accreditation status will be received in November 2016.