My Healthcare Information

Privacy of your Healthcare Information

The Privacy Office ensures that the information contained in your medical record is protected. We take steps to protect your personal health information (PHI) from theft, loss and unauthorized access, copying, modification, use, disclosure and disposal. We also take steps to ensure that everyone who performs services for us protects your privacy and only uses your personal health information for authorized purposes. We conduct audits and complete investigations to monitor and manage our privacy compliance. 

What is Personal Health Information (PHI)?

Personal health information includes information such as you name, date of birth, address, health history and records of your visits to the hospital and the care that you received during those visits.  Your medical record contains your personal health information.

How do I see or obtain a copy of my medical record?

The information about you contained in your medical record belongs to you.  When you are in the hospital you can ask any member of your health care team to see or obtain a copy of your medical record.  Otherwise please contact the Release of Information department at HDH where they handle all requests for both hospitals.

Release of Information
Hotel Dieu Hospital
166 Brock St., Kingston, ON  K7L 5G2
Phone: 613-544-3400, extension 4125
Fax:  613-542-8071

Is there a form I need to fill out to access my healthcare information and where can I find it?

Yes. If you would like a copy of your medical record, please complete the form below and mail or fax it to the HDH Release of Information department or hand it in to the Medical Records department on Kidd/Davis 1.

How much will my medical information cost?

The law allows the hospital to charge a fee to recover costs. When you submit the form you will be informed if a fee applies. 

Can I send my medical record to others who may need it?

If you would like some or all of your medical record to be sent outside the hospital to your insurance company, lawyer or another hospital, please complete the form below:

Who has access to my medical record?

Only those who need it to provide you with healthcare. Your health care team needs access in order to plan and deliver your health care. This may include sharing your health information with:

  • other approved health information organizations or providers (e.g. Community Care Access Centre, family physicians, community mental health)
  • regional health information repositories (e.g. Regional Infection Control System)
  • other allied health care professionals who will provide your follow-up care

Is my Personal Health Information (PHI) used or shared for other purposes?

Yes.  We may use or share your personal health information to:

  • perform activities to improve and maintain the quality of the care that we deliver to you;
  • conduct risk management activities;
  • teach health care professionals (we use de-identified information where possible)  ;
  • plan, administer and manage our internal operations;
  • obtain payment for delivery of your health care (e.g. from OHIP, WSIB or others);
  • fundraise to improve our healthcare services and programs (information limited to name and address);
  • support approved health care research using de-identified information;
  • comply with legal and regulatory requirements.

Can I control how my information is used?

Yes.  At any time you may withdraw your consent to share your personal health information for research, fundraising or patient satisfaction surveys, etc. To do so, please ask us in writing using the form below:

Can I correct information in my medical record?

Yes. If you believe that factual information in your medical record is incorrect, you have the right to ask to have it corrected. 

Can I control who has access to my medical record?

Your first step is to complete the form below.  An interview/discussion will be arranged with the Privacy Officer/delegate and you once the form has been completed. 

How long do you keep my medical record?

There are laws that require us to retain records for periods of time; generally adult patient records are kept for 10 years following the last visit or death and children’s records are kept for 10 years past the child’s 18th birthday.

I am concerned that my healthcare information has been compromised or breached, what should I do?

If you have reason to believe your privacy has been breached or accessed by a person(s) unauthorized to do so without your consent, please contact the Privacy Office at:

Privacy and Freedom of Information Office
Kingston General Hospital
76 Stuart Street
Kingston, ON K7L 2V7
Phone: (613) 549-6666 or 1-800-567-5722 Ext. 2567
Fax: (613) 548-2445
Email: privacy@kgh.kari.net

You have the right to complain to the Information and Privacy Commissioner/Ontario if we have been unable to resolve your concern.

Information and Privacy Commissioner/Ontario
2 Bloor St., East, Suite 1400,
Toronto, ON, M4W 1A8
Phone: 416-326-3333 or 1-800-387-0073
Fax: 416-325-9195
Website: www.ipc.on.ca