Emergency Care

Ornge helicopter landing at KGH.
Providing emergency care to patients throughout the southeast region.

Emergency Care

We are open 24 hours a day, seven days a week and are the only hospital in Kingston that receives patients via ambulance. This means that if you or a family member require a ground or air ambulance service in order to receive emergency care, you will likely arrive at KGH. If your family member has been taken to KGH by ambulance, you can read more about how to locate them on our find a patient page

When to come to the Emergency Department

Please remember, the Emergency department is for patients who are seriously ill or have suffered a major trauma or medical emergency. If you are not seriously ill or injured, we ask that you please explore other health care options, such as a walk-in clinic or the Urgent Care Centre at Hotel Dieu Hospital. You can read more about these options on our alternative options for care page.  If you are unsure whether you are having an emergency, you may also call Telehealth Ontario at 1-866-797-0000 and speak with one of their nurses. 

If you do need to visit our Emergency department there are several items that you should remember. 

  • Please take your coat off and have your health card ready when you arrive at the triage desk.
  • Please bring your medications, or an up-to-date list of your medications with you.

You can also read more information about what to expect when you arrive at the Emergency department

Getting to the Emergency Department

The entrance to the Emergency department is located off of King Street West and there are signs to help you find the Emergency department ramp. There are four parking spots at the top of the ramp that can be used to drop off a patient. Once you or your family member have arrived at the triage desk, your vehicle will need to be moved to another parking spot around the hospital. For more information on parking, please visit our parking at KGH page. To find the Emergency department from within the hospital, please use our hospital map

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