Director - Patient Safety, Quality & Risk
The Director of Patient Safety, Quality & Risk will work collaboratively with organizational leaders and will report to the VP Medical Administration. This role will have accountability for providing vision and leadership in the development and delivery of Patient Safety, Quality and Risk Assessment activities at KGH.
This role ensures that the development, coordination and provision of clinical services is in accordance with legislative and regulatory requirements, professional standards, policies and other emerging issues, analyzing their potential impact on the corporate Quality and Patient Safety goals.
Providing leadership in the design and automation of the incident reporting for KGH, the incumbent is required to make independent decisions and recommendations on patient quality, safety and legal issues with a high degree of judgment and political astuteness. The incumbent will determine the level of corporate involvement required in decision making and will provide recommendations to the Chief Executive Officer, Chief Operating Officer, Chief Financial Officer, Chief of Staff, Vice Presidents, Physicians, and other professional staff.
Within this role the Director is accountable for contributing to the delivery of the Kingston General Hospital strategy. As an employee, one must demonstrate an awareness of and be responsible for actively promoting and supporting patient and family centered engagement and care in all we do.
The incumbent will be responsible for the identification, development, implementation and monitoring of corporate quality improvement initiatives, ensuring that both direct and indirect care providers are continually improving the patient experience; With broad consultation, provides leadership to the development of the organization’s Patient Safety and Quality Strategic and Annual Plans; Monitors and communicates quality improvement outcomes as well as corporate quality plan; Provides expert guidance to various parties (ie. KGH Board of Directors, Quality of Patient Care committee, Executive and Medical Leaders); Coaches and leads management and staff in ongoing professional development and continuing education related to safety, patient quality and risk issues; In collaboration with the Program/service leaders and Medical Department Heads, facilitates timely and effective identification and resolution of the most complex quality and safety issues, intervening in highly complex and sensitive situation with the goal of eliminating all preventable harm; Manages the process of identifying and assessing the risks affecting hospital operations, ensuring quality care and patient safety; Oversees risk management activities (e.g. insurance coverage, contract administration), ensuring the effectiveness of processes; Organizes appropriate risk reporting, internally and externally.
*NOTE: The above duties are representative but are not to be construed as all-inclusive.
- Master's Degree in Health Care Administration, Business Administration, Risk Management, or one of the clinical disciplines preferred.
- Minimum 10 years progressive health related management experience, with at least two years in a recent director role
- Experience serving as a management resource to senior executive and Board members.
- Demonstrated ability to lead effectively and create a high performance culture that embodies safety and quality.
- Ability to inspire others to work toward common goals by increasingly engaging and empowering them.
- Political astuteness about the role of internal and external stakeholders; strong skills in facilitation, communication, coaching, team building, presentation, conceptual, analytical, project management, change management, and conflict management.
- Experience in Lean-Six Sigma as an improvement methodology.
- Excellent communication skills and the ability to be able to inform and persuade both orally and in writing.
- Ability to manage staff by coaching, mentoring, and motivating; diplomacy and team building skills; planning , organizational and time management skills.
- Demonstrated negotiating and influencing skills.
- Capacity to stay current in developments relevant to the position.
- Ability to work in a fast paced, interprofessional environment.
- Skilled in the use of typical office software and the ability to learn risk management software.
- Willingness to assume on-call duty after regular business hours.Proven ability to attend work regularly.
- Satisfactory criminal reference check required.
The applicant must be able to meet the physical demands of this position.
Please apply via email, quoting reference number 13-OC-655 to:
Stephanie Abrams, Recruitment Lead Advisor (Acting), Recruitment and Employee Services
KINGSTON GENERAL HOSPITAL
We thank all applicants for their interest in this opportunity however only those selected for an interview will be contacted. Your resume will be kept on file for up to one year should another suitable opportunity arise. Please contact the Recruiter listed on this posting with any questions.