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The Patient Relations Program at the Kingston General Hospital
provides a bridge between patients, families and the hospital. The focus of the
Program is on improving communication, accessing information or resources and
addressing and resolving difficulties. We encourage and welcome feedback and
suggestions from patients and families by letter or by telephone.
Program Goals
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To serve as the entry point for the management of concerns about care and
hospital services identified by patients ( families) and the public.
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To investigate concerns in a timely, thorough manner providing feedback to the
patients and families.
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To treat patients, families and staff with respect, compassion and
understanding as concerns are investigated.
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To maintain a record of positive feedback and compliments and share these with
staff, management and the KGH Board on a regular basis.
Patients play a key role in their medical care
When it comes to the health-care team, patients and their family members play a
significant role. Working together to provide quality care for the residents of
Southeastern Ontario, Kingston’s hospitals are supportive of a patient
education campaign launched today by the Ontario Hospital Association, called Your
Health Care – Be Involved.
Patients at KGH, Hotel Dieu Hospital, Providence Continuing Care Centre and
Lennox & Addington County General Hospital can access various printed
materials, including posters and pamphlets which are designed to provide
patients and their family members with helpful tips on ensuring they receive
the information required to manage their health care.
The five key messages of the Ministry of Health and Long-term Care-funded OHA
campaign are:
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Be involved in your health care. Speak up if you have questions or concerns
about your care.
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Tell a member of your health-care team about your past illnesses and your
current health condition.
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Bring all of your medicines with you when you go to the hospital or to a
medical appointment.
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Tell a member of your health-care team if you have ever had an allergic or bad
reaction to any medicine or food.
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Make sure you know what to do when you go home from the hospital or from your
medical appointment.
These key messages are also built into many existing patient education materials
and health teaching and advocacy at each of the hospital sites.
The Kingston General Hospital Patient Relations Program office is open Monday to
Friday from 0800-1600 hours (8:00 a.m. to 4:00 p.m.) and is located on Empire
2, Room 3-263.
Pam Pero
Patient Representative, Patient Relations Program
Patient Relations Program
76 Stuart Street
Kingston, Ontario K7L 2V7
Phone: (613) 549-6666 (ext. 4158 or ext.3959)
Fax: (613) 548-2441
E-mail: patrep@kgh.kari.net
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Outstanding care, always.
