We are partners in your care, that’s the KHSC way. By partnering with you and your family, we’ll work as a team to make sure you have the best possible experience. We believe that you and your family are important members of our team and we want to make sure your voice is heard. That’s why we include you in every decision about your care.
As a patient or family member, you will notice a few things that we do to make sure that everyone who works, learns or volunteers at KHSC will provide you with the same high standard of care.
- Whiteboards have been placed in all inpatient rooms. These boards will make it easy for you, your family and the rest of your care team to communicate with one another. You should see a whiteboard near your bed and each section should be updated on a regular basis.
- Everyone who enters your room will wear an ID badge at chest level, with their name and position, so you always know who you are speaking with.
- All KHSC staff are being trained in a patient- and family-centred communications program that helps us partner with you and your family to ensure you receive the respectful, compassionate care you need.
- We will perform hourly rounds to ensure that you are seen by a staff member at a minimum every hour. We will check on your comfort and safety and see that your call bell is within reach.
We know how important family can be to your health and for that reason, your loved ones can be with you any time you’d like. KHSC no longer has specific visiting hours and we are open to families 24/7 during your stay or appointment. Whoever your family is, we welcome them and see them as an important part of the healing process. If your family or friends can’t be with you, volunteers are available to provide companionship. Some inpatient care units have volunteers who can provide mealtime assistance. You may request a volunteer by asking your care team or by calling 613-549-6666 extension 2359. To learn more about our Family Presence policy, please see our visiting a patient page.
Please refrain from smoking
Both the Hotel Dieu and Kingston General sites, as well as the Cancer Centre of Southeastern Ontario are entirely smoke free, which means smoking is not permitted anywhere on hospital property. We have done this to protect everyone from exposure to second hand smoke.
Quitting smoking is one of the best things you can do to help you heal faster after treatment. Quitting smoking also reduces the chance of complications and developing further illness like cancer, respiratory illness and cardiac disease.