Accessibility at KHSC

Kingston Health Sciences Centre is committed to eliminating the accessibility barriers that people face every day. Whether these barriers are physical or if they are in the way we communicate, our attitudes, technology or in our organization, we will do whatever we can to support you. If you have comments, questions or concerns about accessibility at KHSC or if you require information in another format, please phone us at 613-548-2359 or send an email to accessibility@KingstonHSC.ca

If you would like to read our corporate Accessibility Plan, please use the links below:

Hotel Dieu site Accessibility Plan 2013-2021

Kingston General site Aim for Access - Multi-year Plan

 

Accessible entrances

Hotel Dieu site

If you would like to learn the locations of our accessible entrances at the HDH site, click here.

Kingston General site

If you would like to learn the locations of our accessible entrances and washrooms at the KGH site, click here.

If you would like to learn more about accessibility services in Kingston, please visit 211 Ontario

 

If you have a hearing impairment

If you are a person with partial or complete hearing loss, your health care team will arrange to have a special-service telephone installed in your room. Special telephone services include:

  • TTY telecommunication service 
  • Higher decibel levels - you may also adjust to volume on the phones located in the hospital. 

Other types of devices available at KHSC to assist with hearing impairments are:

  • Pocket Talkers, which are personal amplifiers that can aid in hearing conversations with your health-care team.
  • Closed captioned televisions – All of the televisions at the KGH site have closed captioning available if you are interested. To order a television, click here

 

If you have a visual impairment

At KHSC, audible signals are featured in all main elevators at both sites to assist if you have a visual impairment. All of the elevators feature braille numbers on the control panels. We also have tactile numerals on the wayfinding signs located around the building on each level. 

 

Mobility Assistance

If you require assistance in getting around either site, we are happy to help. Porters are available to help with wheelchair transport and volunteers are available if you are ambulatory, but would like an escort. If you have an appointment and require assistance, please provide our clinic staff with as much advance notice as possible, and identify the level of assistance you require so that we can ensure that someone is available to help you when you arrive. If you require a wheelchair, they are located at our the main entrance of both sites and are available for your use. Information desks are also located at all of our main entrances to provide further information and assistance.

If you or a loved one require assistance getting into or out of your vehicle, please call our Protection Services Department at 613-549-6666, extension 4142 and a security officer will assist you.

If you use a mobility device such as a powered chair, please keep in mind that they should not be operated at a rate above a normal walking speed in the hospital.

 

Temporary Disruptions

Whenever services including access to entrances, elevators and accessible washrooms is impacted, signs will be placed at the site of the closure indicating alternate accessible options. The signage will provide information including the nature of the disruption and if possible its anticipated duration. If you require assistance, please speak to a member of our staff.  

 

Interpretive services

If you need an interpreter, a member of your care team will help you arrange for one. We have access to professional interpreters and translators and can arrange to have one on site for you. In some circumstances we can also arrange for an interpreter to be on site for face-to-face interpretation.  This would occur when telephone interpretation would be difficult (for example, if the patient has hearing loss) or when the length or complexity of your hospital visit means you would be better served by a translator on site. If you need a professional interpreter on site please call 1-855-544-3400 and ask the switchboard operator of your need for an interpreter to attend your visit. Share the location and date of your appointment listed on your appointment slip. The Operator will connect you with the appropriate person or clinic, who will make the necessary arrangements.

Should you need a sign language interpreter, we can offer support and cover the cost of a sign language interpreter for patients who are deaf, deafened or hard of hearing. Please provide office or clinic staff with plenty of notice. You can also make your own arrangements by calling the Canadian Hearing Society at 1-855-656-3748 between the hours of 8:00 a.m. to 8:00 p.m., Monday to Thursday, and 8:00 a.m. to 5:00 p.m. on Friday. KHSC can directly reimburse the sign language interpreter.

 

Service animals

Service animals are always welcome at KHSC, however we ask that all service animals have identification cards, harnesses or vests when in the building. We also remind service animal owners that they are responsible for their animal's care, supervision and behaviour while on site. For more information on service animals in the hospital, you may read our policy