In-hospital services

The Lovell Drugs Clinic pharmacy located in the main lobby of KGH
The Lovell Clinic Pharmacy in the main lobby at KGH.

There are a number of services available at Kingston General Hospital to make your visit more convenient. For a list of the available services, please see the list below, or see our Directory of Retail Services map by clicking here.

Automated Banking Machines (ABM's)

There are three (3) automated banking machines at Kingston General Hospital for your use. Transactions are free for all credit union and National Bank customers. All other individuals will pay a transaction fee of $1.50. A portion of these fees go to the University Hospitals Kingston Foundation to support the purchase of equipment as well as other hospital programs. Locations of the machines are listed below:

  • In the main hospital lobby near the information desk and the Auxiliary Café.
  • Near the central bank of elevators in the Connell wing across from the Tuck Shop.
  • On the lower level outside the the Atrium, across from the entrance to the On the Go Bistro.

Lovell Clinic Pharmacy

The Lovell Clinic Pharmacy is available to fill your prescriptions or for pick up of non-prescription items during your stay or visit to KGH. The pharmacy is located in the main lobby. Hours of operation are from 8:30 a.m. to 5:30 p.m. on weekdays. Closed on weekends and holidays.

Kingston Community Credit Union (KCCU)

A branch office of Kingston Community Credit Union is located in the main lobby, behind the Tim Hortons outlet. Hours of operation are 9:30 a.m. to 12:00 p.m. and 1:00 p.m. to 4:00 p.m. on weekdays. Closed on weekends and holidays.

Auxiliary Hair Salon

The Auxiliary Hair Salon is located on Connell 1 next to the Volunteer Office and offers full professional services by a licensed hair stylist to all patients and staff. The stylist is also able to offer bedside service in patient care areas. Services include perms, colours, shampoo/set and cuts. The Salon is open on Thursdays and Fridays from 9:00 a.m. to 4:00 p.m.  To make an appointment please contact the hair stylist at 613-549-6666 extension 4235. The salon is wheelchair accessible.

KGH Auxiliary Lottery Booth

The KGH Auxiliary Lottery Booth sells all types of OLG lottery tickets and is located on Connell 1, near the KGH Auxiliary Tuck Shop.

All profits from the lottery booth are directed to the Auxiliary's annual contribution to KGH.  Hours of operation are:

Monday 11:00 am to 1:30 pm, Tuesday, Wednesday, Thursday, Friday  -  10:00 to 3:00 (or as posted) Saturday and Sunday CLOSED.

PLEASE NOTE the following change to opening hours for Canada Day:

Monday, July 1  -  Lottery Booth will be CLOSED

However, please note that opening hours may vary depending on the availability of volunteers.

Pay Phones

Public telephones are available on every patient floor as well as near the Auxiliary Cafe in the main lobby. There is also a pay phone located in the waiting room of the Emergency department.

Public Washrooms

Public washrooms are available on every floor and in every department at KGH. There are also fully accessible public washrooms located in the main hospital lobby corridor, which can accommodate larger scooters. Most care units have accessible public washrooms available, please check with a member of the care team for more information. Please be aware that to prevent the spread of infections and to keep you safe, the washrooms in patient rooms are for the use of our patients only. We ask that items such as wipes, even if they are labelled as "flushable," are not disposed of using the toilets in the washrooms.


Internet access is available in all areas of the hospital through a secure wireless network. You do not need a password to access the wireless network.