Your safety

A person using a hand hygiene station at KGH.
Everyone at KGH is encouraged to wash their hands often.

There are many ways we work to protect your safety while you are in the hospital. While many of our patient safety activities take place behind the scenes, there are some that you will see in action while you are here. 

Hand washing

The most important thing we all can do to prevent infection is to wash our hands regularly. We post our hand-hygiene compliance rates in all of our patient care units so you can see how we are doing. If someone enters your room and doesn't wash their hands, feel free to remind them to do so. For more information, visit our hand hygiene page. 

Identification Bands

You’ll receive an identification band when you arrive at the hospital. Please keep your band on and let a member of the care team know if it comes off, does not fit well or becomes faded. Our staff members see many patients throughout their shift, so to ensure your safety and that of other patients we will check your ID band and ask about your identity many times during your visit, for example, before you receive medications and before tests and/or procedures begin.

Medication

Sometimes your medications will change while you are in the hospital. We will make sure to talk to you and your family about these changes. We will also speak with you about your medications before you leave the hospital. Please ask if you have any questions about your medications. For more information on how we work to make sure you receive the medications that are right for you, visit our Pharmacy Services page

Falls

When you arrive at the hospital, we will assess you for risk of falling as part of our fall prevention program. However, if you feel like you need help getting around, it is important that you ask our staff for help.

Scents & flowers

For the safety and comfort of those with allergies and sensitivities, please respect that the hospital is scent free and do not wear any scented products or keep flowers with scents in your room.

Smoking

Please be aware that KGH is a smoke-free facility and smoking is not allowed anywhere on hospital property. If you smoke, please speak with a member of your care team about the smoking support alternatives that we have available for you while you are in the hospital.

Lost belongings

You are encouraged to leave money and valuables at home. We know that you’ll have personal items such as clothing, medications, and support aids with you (for example, eyeglasses, contact lenses, dentures, hearing and mobility aids). The hospital doesn’t assume responsibility for these items if they are damaged or go missing. If you need to contact Lost and Found please call extension 4218.

Protection Services

Our Protection Services team is on duty and available 24 hours a day, seven days a week. You can identify them by the uniform and photo ID badges that they wear. To contact Protection Services or report a problem, please call call KGH extension 4142.

Respect and abusive, aggressive or violent behaviour

Kingston General Hospital is a place of respect, for patients, families, guests, volunteers and staff. Abusive, aggressive or violent behaviour will not be tolerated. If any form of abusive, aggressive or violent behaviour is observed, action will be taken including the removal of person(s) from the hospital and if required, filing charges with the police.